Frequently asked questions

 

1. Magnet is not strong enough. can it be stronger? ​

We would love to let the children explore how can they balance and construct the cubes using the knowledge of physics. For example, connecting 2 rows of cubes, the strength of the magnet will stronger than just one row of the cubes.

Screenshot 2021-03-06 at 11.22.56 PM.png

2. What age is this item good for? ​

Age 1 to 7, Special Needs children group and age 60-90 age group. We noticed that STEM/STEAM education is very important. Science, technology, engineering, art, and mathematics workers play a key role in the sustained growth in the world. We want to raise the awareness of STEAM education in children and schools with our lessons and teaching tools. ​

We also love to provide an easy and meaningful toy for the elderly, since our cubes are easy to handle, construct and deconstruct. The elderly can play with our cubes to increasing cognitive skills, to facilitating communication while playing with family.

 

3. Are they safe to use by children?

Intertek tested & approved for Age 1+. Our cubes are unbreakable model with strong durability (2m drop test & 80kgs weight test). 

 

4. Cost to buy seems very expensive, can they be cheaper?

Our cubes are made with high-quality materials, We'll also offer a 5 years warranty to the light cubes for replacement under normal use, and 1 years warranty for power/color-changing/music/recorder/sensor recorder cubes. Most electronic toys last for a few months or one year. Amortized the cubes over 5 years, our price is quite low.

*The cubes can last for much more than 5 years if handled well.

 

5. How long the battery needs to be charged? How long will it last during play?

You only need to charge the power cubes, and it takes 3 hours to get to full charge. Once you got your power cube fully charged, and not turning it on all night without connecting the USB charger, the power cubes can last for days to play with.

 

6. Can the lights be lit continuously?

Yes! You can keep your creation shining with with USB charging.

 

7. Are they waterproof?

For regular cubes (only with color and light / wheel cubes) are waterproof. For Power cubes, Recorder cubes, and Music cubes should keep away from water to prevent malfunction.

 

8. Can I buy the cube individually? How and where to buy them?

We do not sell TACTBiT cubes individually. You can contact us if your cubes are broken, we will issue a replacement if the cube are malfunctioning under normal use. 

 

9. What sort of product guarantee I get on the cubes?

We will offer a 5 years warranty to the light cubes for replacement under normal use, and 1 years warranty for power/color-changing/music/recorder/sensor recorder cubes.

*The cubes can last for much more than 5 years if handled well.